Returns and Refund Policy
Returns & Refund Policy
Non Personalised Items
In the unlikely event that you are not entirely satisfied with your purchase, you can simply return them to us within 28 days of delivery in their original condition.
We quality check all our outfits before sending, as we know many of our customers are ordering for a special day, a photoshoot, a Christening etc. We urge our customers to check their order upon arrival, and before removing any tags and in the extremely unlikely event there is any defect to contact us immediately. We do not accept returns for items which have been worn, or for items which tags have been removed.
Damage to items that occur by whilst being worn are considered as general wear and tear. We are not liable for any accidental damage incurred through wear and tear.
Please contact us via email, where we will provide you with an address to return your order to.
When sending your item back please include a note with your order number.
When trying on items, please ensure that they are not in contact with anything that may mark, stain or add scent to them such as deodorant, perfume, cigarettes, food and drinks. Clothes Tags must remain in tact, We will not be able to refund any items where there is evidence that these instructions have not been followed.
Returned items will be at the cost of the buyer.
We reserve the right to charge the actual postage that we have incurred for any item returned that was previously purchased under our free postage promotion on orders over £50. This means if items returned bring the value of your order to less than £50, refund will be less £3.95 delivery cost.
Please allow up to 14 days from our receipt of returns for us to process your refund.
Your refund will be refunded on to the same card you used to make your purchase.
Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on 'Personalised' items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input and personalisation details. Please enter your details carefully, and choose sizes wisely. Though we strive to list our sizes accurately, babies can come in different shapes and sizes. No refund can be given if a personalised item does not fit. We use two professional embroidery fonts when personalising your orders. we call them Italic and Chunky. No refund will be given for opinions regarding the formation of the letters.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We do not offer an exchange service. However, for unpersonalised orders you can return an item for a refund following the terms above, and reorder from our website.
To return your product, you should first contact us at firstname.lastname@example.org to notify us of your intention to return. Then mail your product to: Lullaby Lane Baby Shop Venture House, Greasbrough Street, Rotherham, S60 1RF. Please include a note within your package of your order number and reason for return.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Incorrect or Incomplete Delivery addresses
Please ensure when ordering that you enter your delivery address correctly. No refund will be given for an order that does not have a correct or complete delivery address. Should an incorrectly addressed order return to us, we will contact you on it's arrival, however, a shipping fee will be charged if we resend.
If your order is returned to us because of an incorrect address or hasn't been picked up from the post office, we will hold onto your parcel for 30 days giving you the opportunity to pay for the delivery again, if failed to pay the outstanding amount we will no longer hold onto your parcel and your order will be cancelled within the 30 day period.
no refund or return will be issued.
This refund policy can also be found in our Terms and Conditions.