Return Policy

Non Personalised Items

In the unlikely event that you are not entirely satisfied with your purchase, you can simply return them to us within 14 days of dispatch in their original, sellable condition.
Please contact us via email, where we will provide you with an address to return your order to.
When sending your item back please include a note with your order number.
When trying on items, please ensure that they are not in contact with anything that may mark, stain or add scent to them such as deodorant, perfume, cigarettes, food and drinks. Clothes Tags must remain in tact, We will not be able to refund any items where there is evidence that these instructions have not been followed.
Returned items will be at the cost of the buyer ​
Please allow up to 14 days from our receipt of returns for us to process your refund.
Your refund will be refunded on to the same card you used to make your purchase.

Personalised Items


Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on 'Personalised' items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input and personalisation details. Please enter your details carefully, and choose sizes wisely. Though we strive to list our sizes accurately, babies can come in different shapes and sizes. No refund can be given if a personalised item does not fit. We use two professional embroidery fonts when personalising your orders. we call them Italic and Chunky. No refund will be given for opinions regarding the formation of the letters.

 

This refund policy can also be found in our Terms and Conditions.